Bad experience with BiuBiu Returns » All bra adventures

Bad experience with BiuBiu Returns

I have never had a really terrible experience before with buying overseas. Made in Preston had poor customer service and so I decided not to even deal with their returns. However I recently made my first two purchases from BiuBiu and I ended up having to return almost all of my first one, which was about $160 USD. It cost $40 to ship back. It kills me, but I knew it was the price of redoing my wardrobe and is something I have to suck up with first time fittings overseas. But then the package got held up in customs. I had tracking so I emailed BiuBiu and they said they feared it might get sent back and then I heard nothing from them. For over a month in a half it was held in customs and I emailed BiuBiu repeatedly to see if they could go see about it. They would just say "we'll let you know if anything changes" if they replied at all. Finally the item's status changed to unclaimed and it is going to be returned to me. I emailed BiuBiu again and told them the situation and mentioned that it still hadn't left Poland so they could go and get it. I have received no response at all.

At this point, I'm guessing I'm gonna have to beg Paypal a special exception for a refund, and if they won't do it, have my bank do it in the best case scenario. I'm out of $40 and I'm not going to try to send it again. I'm also about to have a closet full of BiuBiu clothes that don't fit it seems. I will probably never buy from them directly again, as I'm not a huge fan of their clothes, prices or customer service.

I will take the time here to plug Urkye because I am a big fan of all of the previously mentioned. Let me add that I MENTIONED I would be sending a return back to them and they emailed ME back several weeks later saying they were afraid it had been lost; had I sent it? They offered to go to the post office and track it down. I had actually decided to keep the items and didn't think to tell them. I was so impressed I thanked them so profusely for their customer service. Not to mention, they held an order for me for over 6 weeks while I tried to make up my mind! (I feel really bad about that, I kept forgetting about it and then this BiuBiu business kept my money held up). But seriously, if you can - support Urkye over BiuBiu anyday. Great customer service and prices and quality need to be supported. I'll also be posting this "review" on my personal blog in the hopes it will show up in Google's search results.

Filed under Bras ups and downs

Shared on Dec 13, 2014 Flag this