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Bra Stop Saga, Part 3
A package of Brastop returns was returned to me today. It queued in UK customs for two months with stickers demanding an Import Duty and VAT.
Despite my attempt to communicate with Brastop, they always clammered, "It is a 3rd party issue."
I emailed one last time Sunday. Four working days have elapsed, and they remain silent.
With this package, at least I have the ill-fitting, NWT products. The other packages that queued in customs for a month or more, waiting for Brastop to respond, they issued no credit to my account when the return parcels finally arrived Brastop. EDIT: Despite Royal Mail indicatig the parcels arrived at the Postal Delivery Office (PDO), three of the four packages never arrived at Brastop. They were simply down the street waiting for VAT. So, perhaps the other two packages will arrive back in the U.S. soon.
I would be an idiot to spend another $11 sending this package back, hoping for a different result.
I've sent and purchased 250 bras from around the world, and Brastop is the ONE vendor who has disappointed me. But, the unforgivable customer service spanned over not 1 but 4 packages. They consistently provided substandard service for my parcels stuck in customs four times. But, hey, they are consitent.
I'm an avid online shopper, because I'm sensitive to chemicals in stores. This is the ONE online vendor in seven years of avid online shopping that I will avoid. My one bad experience x 4 = Brastop. They are in a league of their own.
I am livid. Never, ever Brastop again.
Filed under Bras ups and downs
14 comments
I was looking at some things on brastop today and almost bought something, and then I remembered your earlier updates and clicked away. So sorry this happened to you - it's utterly ridiculous! I will definitely not be buying from them ever.
I am sorry you had such a poor experience, but thank you for sharing it. They sound like such an awful company to have to deal with.
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